From Spreadsheets to Sprawl: The Tool Chaos Inside Ops & Compliance Teams

Ask any operations leader in health & wellness how many tools they use, and the answer is usually:

“More than we want to admit.”

Studies published in Harvard Business Review and by Gartner highlight “tool sprawl” as a top reason for operational inefficiency. Around 40% of compliance teams still rely heavily on spreadsheets, emails, and unstructured documents.

This leads to:

• inconsistent processes

• duplicated information

• forgotten deadlines

• audit stress

• difficulty proving compliance

  
  

For wellness scale-ups, tool chaos creates additional risk:

• fragmented privacy evidence

• decentralized clinical or operational documents

• multiple owners with no single accountability

• data stored in unsecured or non-trackable channels

  
  

In a market already worth $6 trillion and growing fast, operating compliance on spreadsheets is no longer sustainable.